COVID-19 Alert Level 2

We are back to Alert Level 2 and we remain committed to providing our clients with the best service possible during the COVID-19 pandemic in keeping with government safety guidelines. We have procedures in place that will enable us to operate as effectively as we can under the current restrictions while keeping our clients and people safe.  

Our doors open from 9am until 5pm Tuesday - Friday and Saturdays 10-2pm and our workshop continues to be fully operational. Due to high demand we are currently closed Mondays working behind closed doors to catch up in our extremely busy work shop.

Services we will offer during Alert Level 2

We are back to our full range of services

1. Virtual Consultation by appointment.
2. In-house consultation
2. CAD Design Services
3. Workshop Makes and Repairs
4. Valuations
5. Our online store is open for business as usual with products shipped by courier or pick up
6. Virtual personal shopping experience of our boutique collection
7. Watch repairs and batteries
8. Our FREE Clean and Check service.

Physical Distancing & Hygiene

We kindly ask that if you are visiting the boutique that there is a maximum of TWO customers at any one time and that physical distancing of a minimum of 1-metre is maintained.

• If dropping off jewellery for repair or remodel, please ensure it is cleaned prior to dropping off with us.  
  
  
• Masks are mandatory in enclosed spaces, therefore we ask you visit us "masked up".
  
  
• We kindly ask that you visit us on your own and only bring another person if absolutely necessary e.g dependant child - this assists in avoiding clusters of people in the boutique and ensures we can maintain distancing.
  
  
• When trying on jewellery we ask that you sanitise your hands with the sanitiser provided first.
  
  
•  We ask that has per government guidelines, you scan in via the Covid App.
  
  
• If you feel unwell, we ask that you stay home.
  
  

Our internal processes

Whilst your jewellery is in our care, rest assured we are maintaining a high standard of hygiene.  We have the following covered:

• Regular hand washing and use of hand sanitiser before handling jewellery.
  
  
• Jewellery on display will be thoroughly cleaned every morning and cleaned between customers.
  
  
• Jewellery will be cleaned before delivery.
  
  
• Regular cleaning of counter tops, consultation area and eftpos machine and around the boutique.
  
  
• Contact tracing procedures - we encourage you to utilise the government COVID-19 app but we are also maintaining our own contact tracing.

We thank you for your patience during this time. Lets do what we can to minimise the spread of Covid-19.