Richard James Jeweller boutique reopens on Monday 18th of April under COVID-19 Alert Level 2 Safety Guidelines

COVID-19 Alert Level 2

We  are very relieved to be able to operate under Alert Level 2 and remain committed to providing our clients with the best service possible during the COVID-19 pandemic in keeping with government safety guidelines. We have procedures in place that will enable us to operate as effectively as we can under the current restrictions while keeping our clients and people safe.  

We welcome back the ability to have our doors open from 9am until 5pm Monday - Friday and Saturdays by appointment and our workshop continues to be fully operational.

Services we will offer during Alert Level 2

We are back to our full range of services

1. Virtual Consultation via Zoom by appointment.
2. In-house consultation
2. CAD Design Services
3. Workshop Makes and Repairs
4. Valuations
5. Our online store is open for business as usual with products shipped by courier or pick up
6. Virtual personal shopping experience of our boutique collection
7. Watch repairs and batteries
8. Our FREE Clean and Check service.

Physical Distancing & Hygiene

We kindly ask that if you are visiting the boutique that there is a maximum of two customers at any one time and that physical distancing of a minimum of 1-metre is maintained.

  • If dropping off jewellery for repair or remodel, please ensure it is cleaned prior to dropping off with us.  

  • When trying on jewellery we ask that you sanitise your hands with the sanitiser provided first.

  •  We will require full contact details from you including mobile and email address as we are following a contact tracing process.

  • Our team will be wearing disposable gloves if looking over your jewellery.

Our internal processes

Whilst your jewellery is in our care, rest assured we are maintaining a high standard of hygiene.  We have the following covered:

  • Regular hand washing and use of hand sanitiser before handling jewellery. or the use of gloves.

  • Jewellery on display will be thoroughly cleaned every morning and cleaned between customers.

  • Jewellery will be cleaned before delivery.

  • Regular cleaning of counter tops, consultation area and eftpos machine and around the boutique.

  • Contact tracing procedures.


We thank you for your patience during this time and look forward to welcoming back our customers to the boutique very soon!  



Ring Sizing Guide


Ring Sizing Guide